The Teacup Fairy ships to many countries around the world and offers flat rates for a number of locations. 

Flat Rate Shipping

Flat rates are offered for customers in the UK, Mainland Europe, Mainland USA, Mainland Canada and Japan. This means that you can order as many items as you wish and simply pay one delivery charge for the entire shipment, no matter how many items you purchase.  Details of the applicable rates will automatically appear based on your shipping address. In each case a choice of Standard or Express shipping is offered.
If you live outside these locations, please contact us and we'll be happy to quote shipping to you on a case by case basis. 

Shipping Timescales

In the UK, Express Delivery is normally next day, and Standard Delivery is three days. 

Other locations may vary depending on distance, but in most cases, delivery is expected within 3-5 days. 

Our Couriers

Teacup Fairy uses reputable couriers for all shipments in order to ensure safe delivery of your items. 

For deliveries outside the UK, a signature will normally be required to confirm receipt. 

Parcel Care

Due to the fragile nature of teacups and bone china, we recommend that you inspect your parcel with care before signing for it. Look for any obvious signs of damage or particularly crushing and refuse delivery if you are in any doubt. Please let us know if you have done this. 

Customs Charges

All our goods are sourced and despatched from the UK. If Goods are being ordered from outside the United Kingdom, import duties and taxes may be incurred once your Goods reach their destination.  We are not responsible for these charges and we undertake to make no calculations or estimates in this regard.  If you are buying internationally, you are advised to contact your local customs authorities for further details on costs and procedures.  As the purchaser of the Goods, you will also be the importer of record and as such should ensure that your purchase is in full compliance with the laws of the country into which the Goods are being imported.  Please be aware that Goods may be inspected on arrival at port for customs purposes and that we cannot guarantee that the packaging of your Goods will be free of signs of tampering.  Please also be aware that United Kingdom consumer protection laws may not apply.

Other Services

Teacup Fairy is a small business and therefore we like to be flexible in our options. Should you require any services not listed here, please contact us  and we'll be happy to help. 

Packaging

We store all items wrapped in acid free paper to preserve them in best condition. For shipping, we package securely and insulate with bubblewrap/other materials. Where possible, we re-use packaging in order to minimise our impact on the environment. We take great care and great pride in bringing you beautiful bone china in the best possible condition. Please let us know if you have any suggestions about how we can do things better, or queries about our processes.